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Tony E

1 reviews | Active since Dec 2011

08 Jun 2015, 14:51

FNB Business Banking a nightmare

Early this year I decided to take advantage of the FNB business banking service that was advertised. WHAT A NIGHTMARE! First I could not get assistance at any of the branches near me because no one was qualified to assist except the business consultant. They were never at the branch. The courier could not get it right to deliver my card so I requested a branch collection. I then contacted them about the card to find out it had been at the branch for 3 weeks. No-one called. Collected card but details were all wrong even tho I submitted all the information on the application. I then went to activate Internet banking but was told it was already activated only to receive a snotty email about someone trying the whole day to contact me ( 1 missed call) to activate my internet banking. I have also been on the site to request a BEE certificate. This was done on the 26th of May and still no response. This is not business banking, this is plain useless. I will be closing the account and trying one of the less dynamic banks. BIG THUMBS DOWN!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2015, 15:57
Official
Hello dogmansa,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 699760.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)