FNB Business Banking a Joke

We have been extremely patient in attempting to upgrade our Business account to a Platinum. We were first ushered away by the Cresta Manager dealing with our request (to not conclude it with us, but for us to manage somewhat of an inconvenience on her part) - not an issue, just surprising bad customer service.

So we have tried to do this on our own, and have the mandates updated for our Directors. We as a group (as we needed to change mandates in person) have now been to the branch two times, and engaged on multiple phone calls with the service staff, with the below level of success:

- To date, the request for an upgrade has not been carried through to our accounts - despite guarantees from Joanne Engelbrecht months ago, - We have gone through the process of mandates with in branch staff, and received incorrect information and/or guidance (requiring us to return)( - We now have made progress, but cannot access the Online Enterprise Banking portal as a result as upgrades weren't done, - We cannot link accounts as per the previous point, - One of the Directors now has a situation where despite being assured by FNB staff, had a new card issued and cannot now activate it because of the mandate change; and the list goes on...

We receive conflicting answers from the in branch staff as to what needs to be done, as well as what is required to simply finalise the account config. It is now impacting our ability to do business.

This has now become unmanageable, and terrible customer service. Over to you FNB, worst experience i have had to date!