FNB Business Banking – A Deeply Heartbreaking Disappointment

When I opened my FNB Business Account last year, I was genuinely excited. I felt proud to bank with an institution I believed would support and grow with my business. But today, I write this with nothing but heartbreak, frustration, and disappointment.

As a business customer, I’ve accumulated thousands of rands in unprocessed authorisation hold releases—funds that FNB has failed to return to my account. Every time I make a transaction, especially on platforms like Uber Eats, and items get cancelled, I’m left chasing money that simply vanishes into thin air.

I have followed up time and time again. I’ve contacted their call centres. I’ve raised queries. And yet, no one helps me. No one takes responsibility. I’m passed from one agent to the next, with empty apologies and no resolution.

This has been going on for mlseveral months, and it’s not just inconvenient—it’s heart-wrecking. I trusted FNB with my business finances, and they’ve made me feel invisible and neglected. The stress this has caused is unacceptable.

FNB has shown me that they do not value small business customers, no matter the promises they make in their marketing.

If you’re a business owner looking for a reliable banking partner, I urge you: do not make the mistake I did. FNB will let you down when it matters most.

I expected professionalism. I deserved support. Instead, I’m left emotionally and financially drained.