FNB business banking

I was very skeptical about opening my business account with FNB and it turned out that I should have trusted my gut. I ordered a speedpoint from them and less than a month later the tap function stopped working. I called them on Thursday 23 April 2026 for assistance and after troubleshooting, I was told that the problem is with the device and they will replace it. I asked when they would and the agent said that they will deliver it the next day which was Friday. I explained that it’s a long weekend and one of my busiest times and that there are many people who frequent my club that only carry their phones. He assured me that they would escalate it and that his supervisor Nasipi who would call me ASAP which never happened, he also told me that he will be back at work on Saturday and will follow up to see if I received the new device which also never happened. Up until now I have had no communication nor has the machine been replaced, I am out of pocket on thousands of rands because I couldn’t accept tap payments. If you are a business and looking for a business account, I do not recommend FNB after what has happened to me and I will be moving my account to a bank that values me as a client.