FNB "Business" Banking

I have been a loyal FNB customer for years, did my insurance through them and then opened a business account through them. i have recommended them to several people. Always been a happy customer because i never needed to interact with them. I unfortunately had a simple request recently which has been ongoing for over 2 weeks. Phone them, they tell you to email. You email and get an automatic response saying someone will contact you within 24 hours. 4 days later, having heard nothing, you phone again. Then the person escalates the issue, what a great help because then 2 days later you get another less than helpful person sending you an email asking a basic question to make it look like they are going to do something. You respond, over 1 week later still no help. Great bank if you don't ever need to interact with them.