AP
Anisa P

1 reviews | Active since Aug 2016

11 Aug 2016, 08:20

FNB Business Banking

<p>I've been trying to get my business account reactivated for over a month.</p> <p>Spoken to the call centre multiple times. Emailed Business banking with the required documents and then follow ups weekly.</p> <p>Each consultant tells me to wait 48 hours. How many 48 hours does it take?</p> <p>Went into Estcourt branch where staff have barely any knowledge of how to assist customers. You get to the front of the queue only to be told to join another long queue.</p> <p>What more do I have to do to have this account sorted short of changing banks.</p> <p>Surely reactiviating an account doesnt take longer than a few minutes.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Aug 2016, 08:44
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 989141

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)