PR
Peter R
1 reviews | Active since Jun 2016
15 Mar 2019, 11:49
FNB business bankers completely unavailable - branch also not answering telephone.
I am trying to contact my business banker at FNB. My branch initially provided three contact names with six telephone numbers. Not one of the numbers is being answered.
The branch then gave me the contact details of the head of business banking Western Cape. Her main number is unanswered and the IVR says the message box is full so I can't even leave a message. The second number I was provided for this person is actually the Truworths help desk.
Finally, the branch number is now answered at 11:45 in the morning with a recorded message telling me about the branch hours - which then hangs up.
I have been on the phone for over an hour.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
15 Mar 2019, 12:35Good Day Peter Robson
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply15 Mar 2019, 12:35
Official
Good Day Peter Robson
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
