FNB BUSINESS BANK SERVICE NON-EXISTENT

I am a Private Wealth client in my personal capacity for many years and have the best possible service and can highly recommend FNB for personal banking. Dealing with FNB Business however is a whole new ballgame. There is supposed to be a business banker who can fulfil the role for your business that a private banker does for your personal account. However, such individuals are non-existent and trying to get assistance online or on their helpline *** is worse than trying to get uninterrupted electricity from Eskom. Onerously they froze my business account as they wanted me to confirm my FICA details, that they have had for years and did not contact me to do so, but thought it okay to just freeze an account with a huge some of money in it. I discovered this when I wanted to pay staff salaries on Saturday. I gave up trying to do the acknowledgement via my iPad and iPhone as you cannot do so ((it is 2022 ....??) and after I did as was required online via my PC - the account remained frozen. I now had to exchange messages via "secure chat" with a person who has no idea how their system even works. So, my conclusion: Not worth dealing with a business bank who does not even understand the basics of client service - pity they do not try to emulate what their counterparts are doing in Private Wealth or Peronal Banking.