FNB Business Bank - Pathetic Service

I received EXTREMELY appalling service from FNB Business Bank. Yesterday, they put my account on a hard hold without any prior notification or any prior request for any documents. I called the contact centre and I was moved from pillar to post and no one could say what the hold was for. I went to the Menlyn Branch and they couldnt help me. All they could say was that "they dont know what the hold is for". So I spent a whole day without access to my bank business account and I couldnt make payments which is detrimental to my business. Today I went to the Sandton branch and I have been sitting in the branch since 9am and now its 2pm. The staff at the branch are saying that they cant get hold of their "other" department to lift the hold. This is completely unacceptable and pathetic to say the least. Believe it not FNB cant get hold of it's own staff!!!! PATHETIC