FNB Business - Bad Service

DebiCheck In April 2020, I noticed on my FNB Business Account that had been a couple of debit orders that went through my account. This began in Jan/Feb 2020 and I DID NOT RECEIVE a DebiCheck to authorise these payments. In April 2020, I then called the FNB Business Desk to request for a reversal of these payments, only one was reversed and paid to my account, I then followed up and I was told that the earlier debit orders (Jan/Feb) have been escalated for further investigation and will be paid within 30 days. Till today, this hasn't been the case and I have not received any kind of update or feedback. Fast Forward, today I was assisted in applying for Business Cash Relief and Loan and I was declined due to account misconduct/unpaid debit orders because I had reversed unauthorised debit orders which FNB failed to notify me via DebiCheck.