FNB Business Bad Service

I have been a loyal customer of FNB for over 6 years now and opened multiple accounts with them, so I thought it would be fitting to make them my first choice to open a business account with them. Much to my dissapointment, it has been 4 months since I started the process online and to date, no business account. I always have to phone and check what is the hold up. First they said the system was down and there was a backlog so my application was on hold, then after 2 months of no response and attempting to call only to be placed on hold for ages I was told my subsequent email communication was not received. I resent it, only to be told that my proof of address was out of date. OFCOURSE it would be out of date, I sent it months ago! But nevertheless I resent it. And now the silence again. How does it take 4 MONTHS to open an account. Very disappointment to receive this service after all my years of loyalty to FNB.