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St-John Salisbury

1 reviews | Active since Feb 2014

26 Feb 2015, 13:32

FNB Business acount hoop jumping

I have been banking with FNB for a few years now, I switched because of the great online facility. I have various accounts with FNB including a home loan and credit card and i have never once needed to physically go to a branch for anything. <br> <br> I recently opened a business account, received my card via courier in good time only to find out that the account was frozen. After a call to the call center i was told i have to go into a bank to make a cash deposit before gaining access to the account...not a transfer, an actual cash deposit!!!... There are no ATMs capable of accepting deposits in my area nor is it convenient for me to go into a branch. No one has been able to explain to me how i could get a home loan without going into a branch yet i cant transfer money into an account without going out of my way to visit a branch!<br> <br> Come on FNB, this is not the service iv come to expect from you!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2015, 13:46
Official
Hello Paris88,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633464 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)