PS
Puly S

1 reviews | Active since Feb 2012

07 Mar 2018, 21:38

FNB Business Account the Groove Mall is useless, arrogant, rude and ***********

I opened a business account online and I went to The Groove Mall to activate the account the first time and submit all the required document .The Consultant at the Groove Mall told me to go change my CK document and i did change the documents online and went with them to the branch the second time. I waited in the line for about 1 hour 20 minute for the same consultant to attend to my issue. However when I sat down she had an attitude all together and told me my proof of address is not good enough but it was less than 3 months old. I told her I am an Existing FNB account holder she said he doesn't care. after waiting for 1 hours 20 minutes. I told her to keep the card because i cannot keep coming to the branch to waste my energy on her incompetency. She said you go to other banks and get your useless business account. I Left her with the card and walked out with any remorse she just looked away and continued like nothing happened.

So FNB keep your business account and stop calling me and sort out your *********** staff members.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2018, 08:59
Official

Hello Malatjimt ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***