FNB business account that needed to be opened

I opened a business account online with FNB. The process was very simple and efficient. I then had to send business documentation, proof of residence etc. through to FNB. I did this on the 28/08/2015. I received an email saying that I will get feedback shortly. I then called on 08/09/2015 to find out what was going on with the account. I was told it was being validated and all will be finalised by the end of the week the 11/09/2015. I received no feedback. I called again on 15/09/2015 and told the consultant that I urgently require feedback and he promised to speak to his team leader and get back to me. No feedback was received. I called again today 16/09/2015 and was told the same story. I am very frustrated at the lack of feedback and I have now cancelled the application completely as a result. I do not appreciate being told that all will be finalised and then nothing is done. Then I get told I will receive a call after the team leader has given feedback and I get nothing. I do all my banking with FNB together with my business partner but if this is how I am going to be treated as a client it might be time for us to relook at the situation. Business is standing still as a result.