FNB Business Account Profile & Statement Access Issues

I am extremely frustrated with the ongoing issues relating to our business account and the complete lack of resolution despite numerous visits to the bank.

The business account is currently under Mr R Singh’s name, whereas it was previously under Miss R Singh’s name. It is clear that this change and profile discrepancy has never been properly corrected on your system. Your team has now blocked the business account after apparently realising that Mr R Singh and Miss R Singh are two different individuals.

Since April 2024, no bank statements have been emailed to the company email account. I have personally checked all possible email accounts, and the statements were never received by anyone. Despite this failure on FNB’s side, we are now being told that we will be charged for statements.

In addition to this:

Business Accounting Online no longer works. We have visited the bank countless times and dealt with multiple staff members, yet not a single person has been able to properly resolve this matter. There appears to be no accountability or urgency from your side regarding a serious business banking issue.

This situation is unacceptable and highly irresponsible for a business banking institution.

I require the following to be resolved within 24 hours:

Correct and update the business account profile details immediately. Restore full access to the business account. Ensure all statements from April 2024 to date are sent to the correct company email address. Restore Business Accounting Online functionality. Reverse or waive any charges relating to statements that were never delivered due to FNB’s failure.

If this matter is not resolved within 24 hours, I will begin moving all my personal and business accounts to another bank that is capable of providing proper service and support.