FNB Business account opening process atrocious !

Have been trying to open a charity account for the last month with really bad service. This is the second time in a very short time that FNB account opening has been so shockingly ineffective. They spend a fortune on advertising to attract new customers and then cannot even get them through the main and simplest process of opening the account. Escalation , escalation , escalation - a teethless process that achieves absolutely , zero. Escalation should lead to resolution ... here it leads to ... wait for it .... another call from front line and another ESCALATION. Sent Docs as requested, no acknowledgement, then they couldn't find them, then found them 30sec later... a week later guess what ? Same conversation , I haven't submitted docs... then find them in 30sec. What a waste of time and money. Sort your processes out ! This is the simple part of the business! I wait with absolutely zero expectation of a speedy response. Started looking at other banks... FNB , hope you make it in time !