SZ
Steven Z
1 reviews | Active since Oct 2017
09 Sept 2019, 14:41
FNB Business account opening hotline is useless
The online helpdesk helped us open a business account, we got emails saying the account is open and we just need to pay a deposit. I send my account number to a client to pay me, and guess what?? the ****** account is not open, now I look like a fool and ********* to clients because I gave them an account which is not working and my business looks ****. When I call the help desk they keep on coming up with stories and stories but my account is still not open
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Sept 2019, 16:31Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Sept 2019, 16:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
SZ
Steven Z's updateReviewer Update
11 Sept 2019, 10:20Day 3, they activated my account yesterday around 11 after you filed your complaint, I then did an FNB to FNB transfer to a client, but the transfer has still not been received after 24 hours even though its FNB to FNB, how is that possible. when I call your business desk, they transfer me to multiple agents without saying anything and I have to explain myself over and over again to multiple agents. I have been on the phone for 2 hours but my client hasn't received the payment. Furthermore, I received the business card but it's not giving me an option to activate it on my profile. when I called in for that, they just told me to send my proof of address. So if I didn't call in I was going to sit with a card that doesn't work?
SZ
Steven Z's update11 Sept 2019, 10:20
Reviewer Update
Day 3, they activated my account yesterday around 11 after you filed your complaint, I then did an FNB to FNB transfer to a client, but the transfer has still not been received after 24 hours even though its FNB to FNB, how is that possible. when I call your business desk, they transfer me to multiple agents without saying anything and I have to explain myself over and over again to multiple agents. I have been on the phone for 2 hours but my client hasn't received the payment. Furthermore, I received the business card but it's not giving me an option to activate it on my profile. when I called in for that, they just told me to send my proof of address. So if I didn't call in I was going to sit with a card that doesn't work?