FNB Business account opening frustration

Good day

I opened a FNB business account online on 14 July 2020. I send them all documents requested. Till today 30 July 2020 the account is still not active. I even send them documents again yesterday 29 July. When I call the phone just rings and there is no answer. When I go into the branch I got a very helpful manager but he is unable to do anything as they follow the same process as we do as customers.

This is so frustrating. My customers are unable to pay me at the moment. I also came to know that the lady that assisted opening the account registered me as the sole administrator and now all the directors first has to sign an appointment letter giving me the right to do so. This is not what we wanted in feels like the worst experience ever just to open a bank account.

I really hope that FNB can find a solution to this frustrating process.