FNB business account issues

My business partner and I went to an FNB branch to inquire about why we have a company default name after having paid R 175 for a business name reservation, and we couldn't be assisted. We were stopped at the entrance and told to find a CIPC office near us and resolve the issue with them, but we have been dealing with FNB for the entire process. We are livid because we have clients who need to deposit their money into our business account as from today but now we need to have these issues with FNB. To add salt to the matter, we were given a Business "Help"desk and couldn't get through because the line was busy or being moved to be dealt with by different diepartments. We are in a tight spot now because we are not provided clear indication of where to from now on, we are very disappointed with this matter.