FNB Business Account FROZEN, No Response for 2 weeks!!!

I have been banking with FNB for many years (10+) I have vehicle financing, credit cards and loans in a personal capacity, and have been banking with FNB for my business for the last two years. Our business account which is needed for daily transacting has been placed on hold as of the 20th of March 2018.

This is the second time our business account has been placed on hold due to someone making a ********** payment into our account. We have not sent the ******* the goods, but in the meantime, our account has now been unusable and we are unable to do our daily business transactions. I have emailed all the details along with an Affidavit to the ***** Focus department as requested on the same day. I am yet to receive a call or a response. When trying to call the ***** investigations department, it just rings and I have never been able to get through to anyone.

All I ask is that we can continue our business on our bank account while they investigate the matter. The amount in question (R29900) can be placed aside or reversed to the rightful owner.

My business relationship manager has been very unable and does not return my calls. We are willing to cooperate fully and provide as much information we have to FNB's ***** department.

It is ridiculous that a hold can be placed so easily on a business account, we try our hardest to avoid receiving ********** funds, we have our customers provide ID before we will accept payments from them. It seems the *******, in this case, got hold of the payers ID and printed a copy to make it look like the original.

PLEASE FNB CAN YOU ALLOW US TO USE OUR ACCOUNT OR WE WILL HAVE TO LOOK INTO CHANGING OUR BANK.