jfvd
johannes francois van dijk

1 reviews | Active since May 2012

17 Nov 2016, 14:09

FNB Business Account Frozen

<p>Our business account has now been frozen for almost 2 weeks even though we submitted all requested documents on time.</p> <p> </p> <p>Not once after submitting documents to FNB did we receive a request for additional documentation without having to phone them and explain that we have submitted all requested documents. Their system is apparently so elementary that they cannot see that they have received the documents and they do not action or upload the documents until phoned.</p> <p> </p> <p>Our account is still frozen and we cannot transact or pay any suppliers and as such we are not able to do business. We do not plan to leave this matter here and we are discussing our options with legal counsel.</p> <p>My advice to any prospective FNB business clients is STAY AWAY AT ALL COST!</p> <p>We will also be posting this review on Facebook and Twitter.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 15:24
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)