FNB Business account

I have received terrible service with my FNB business account. After not been able to use my account for a week because you cant do anything to your account without a card I finally picked up my card on Saturday. After getting all the supplies needed for a job I tried to swipe my new card but it declined saying not authorized. I cant even draw the money from an ATM. I'm now sitting in the bank waiting to see someone to help and when I asked to see the manager I'm told the manager is not even in the centre. I cant start the job because I need the money in the account and here I am sitting waiting for what's already been 20 minutes.