FNB business account - DONT open online - absolute mess

FNB Business. Firstly - FNB opened a sole proprietor account. Caused LOTS of problems. Then when we eventually opened the account correctly, we upload all documents per FNB's request. Receive a sms that the card is ready for collection. After receiving confirmation from FNB, via EMAIL, I go to pick up my card at FNB. Firstly, the consultant was not very friendly at all. I was then asked for the company documents, I asked why this was necessary as all was uploaded online (and confirmed all in order), I was told, well it is because I opened it online and I should not have done that. So either it is a known problem or consultant was just making excuses. Lastly, I am trying to find out how to register or link my business account online. After 3 phone calls, one with the number to phone being rambled off twice in VERY quick succession, when I EVENTUALLY get to the FNB business online option, I press the button, and nothing happens. This happens 3 times, then, the call just drops! EXTREMELY irritated with FNB at the moment even on my private account I have been seriously disappointed!