1 reviews | Active since Sept 2016
FNB Business Account Division
<p>Hi,</p> <p> </p> <p>It has almost been a month since i registered for a FNB Business Account following their process from the online site. The CIPC registration has been completed. However there were some mistakes on the KYC related form that i wanted fixed. After phoning them 3 times and being told a request has been put in, someone will contact me, i have not received any feedback? i am unable to perform any business as i do not have my account yet. Is it really that difficult to update a few details on the KYC form, send it to me so i can sign it and open the account?</p>
Good Day Mr Scotson,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Scotson,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)