FNB Business Account Dissatisfaction

I initiated an account opening last year December 2020 for my small business and to-date I still dont have my card.

After several visits to the branch, I called in to inquire and I was told the card I kept on being told about (that it would be delivered to my door step within 7 days) was actually delivered to the bank branch and was cancelled and that I'll have to order a new one and wait another 7 working days.

I asked to then order this new card and I was told that my address is not verified and therefore I wont be able to. This is even though I had successfully provided all document to complete the FICA verification and received confirmation to this effect on 18th March.

I had no idea working with FNB will be such a pain.