FNB Business Account ***** - Bad Service from Consultant

I just got of the call with the ***** Department from FNB, and I need to say I'm upset by how my case was handled by the first consultant.

I received a debit off my account with the Ref: Amzn Mktp US, and when calling the ***** department and explaining that the account in question had never seen any online transaction and due to the nature of the account I hardly use the card for transactions.

I asked the consultant how could I safely secure my account from unknown online transactions, and in isiZulu I was told "Kufana nokubanjwa inkuzi" meaning it's like getting ******, ***** comes whenever and there's not much I can do to protect myself from something like this.

As someone who looks forward to banking even further with FNB (now having multiple business accounts registered) I am disappointed to know that my Business account is not protected and anyone could simply get the details from wherever they are getting the details from and process payments without any 2 Factor Auth, Push Notification, or OTP being sent to me.

As the conversation continued she told me that she cannot assist me with my questions and that I must speak to the Investigation Team to tell me how to do this, so as I recommended that she put's me through to those people so I do not waste any more of her time, she cut the call and sent me back to the voice options menu without even logging the ***** case I called in for in the first place.

So Dear FNB, your service hasn't been great lately.