FNB Business Account Application – Repeated Document Requests and No Clear Progress

I am extremely disappointed with the way my business banking application with FNB has been handled.

I app**** for a business account for our company under reference REF_***. The process has now been going on for weeks, and instead of receiving a clear, consolidated list of all outstanding requirements, I keep receiving separate emails requesting additional documents.

I have responded promptly to each request and supp**** the documents requested.

The problem is that the requests appear to keep changing:

On 13 August, FNB requested a “valid copy of your permit” but did not clearly identify whose permit was required or what specific document they were referring to. I had to contact FNB to establish what was actually required. After clarification, I supp**** the requested identity and supporting documentation. On 15 August, I received another request for a resolution and permit. I supp**** the requested documents again. On 17 August, I sent the requested documents and specifically asked FNB to acknowledge receipt. On 18 August, I received yet another request — this time for confirmation of voting rights.

At no point has FNB provided me with a clear, consolidated statement such as: “These are all the remaining documents required; once received, your application will proceed to finalisation.”

This is extremely frustrating for a business owner. I am making a genuine effort to provide everything required, but the process feels like a continual cycle of submitting documents, waiting, receiving another request, submitting more documents, and then receiving another request.

I have also already raised concerns directly with FNB regarding the handling of the application and the lack of clarity around the document requests.

I have no objection to FNB conducting the necessary verification and compliance checks. What I object to is the poor communication, repeated requests, lack of coordination and apparent inability to provide a complete list of outstanding requirements.

If additional documentation is genuinely required, FNB should be able to review the application and provide one clear, comprehensive list of everything still outstanding rather than repeatedly requesting documents in stages.

I am therefore asking FNB to:

Conduct a proper review of application REF_***; Provide me with a complete and final list of all outstanding documents or information, rather than continuing with piecemeal requests; Confirm which documents already submitted have been received and accepted; Explain why previously supp**** information continues to result in further requests; and Provide a clear indication of when the business account application will actually be finalised.

I chose FNB because I expected a professional and efficient business banking onboarding process. Unfortunately, my experience so far has been the opposite.

FNB, please stop sending me one document request at a time and properly review the application so that this matter can finally be concluded.