FNB Business Account Activation

Recently opened a small business and thought it would be a good idea to stay on the same bank as my personal use. Terrible idea. While I've had relatively minor issues with FNB in the past for personal use - messing up eBucks constantly, little feedback, hard to get information from - this experience might ruin a business before it's started.

It's taken over 2.5 weeks to try to unfreeze the account. Just like a bank, they'll open any accounts as soon as they can so they can charge you, but it's impossible to get the account unfrozen because no one in the accounts opening department and the call center is able to help with receiving the requested documents. I've resent the documents 3 times now and still get the response, "We'll get back to you in 2-3 working days".

Meanwhile, it's month-end and a small business can't invoice. I've resorted to this site as a last resort. FNB Secure Chat has been fruitless. FNB call centers either drop calls, hang up on you or stop just give you a longer lead time. No one replies to email.