FNB business account

Opened a business account on the 20th of Feb 2024 at @FNBSA bank Bela bela and this was one of the worst decision we have ever made for our business. First of all, the person who assisted us did not explain to us the different accounts options they have and discuss what would suit our business but went ahead and picked the most expensive one they have. We are a small business and was paying over R1400 bank charges and we were not aware since their bank statements don’t show the bank charge the money just disappeared for months , we noticed this in may and went to ask what is going on and every body in the branch made it feel like we don’t understand the difference between balance and available balance. We asked to speak to their relationship manager who saw us for a minute and told us she has to go fetch her child from school, Mind you, we had been waiting for almost 3 hours. We left, called customer care and she called us about a week later. She also couldn’t explain the missing R1500 from account so we made her an example and told her we will R200 into the account and show her how it disappears without a trace. She agreed we deposited the R200 and it indeed disappeared without a trace then she promised to investigate. About 2 weeks later she came up with her findings telling us we have been paying over R1400 monthly bank charges to @FNBSA without our knowledge. They promised to rectify this by changing our acc to a low bank charge option to suit our business needs. It’s been almost 3 months waiting for the reversal of the bank charges paid by our business due to the lack of competency of their agent. I now understand why ABSA and Nedbank only give business account duties to business bankers only, how do you give someone the responsibility to sell a product they don’t know?!? How do you take money in someone’s account and not show it in their bank statement, FNB is a ****