MA
Matthew A

1 reviews | Active since Aug 2014

23 Nov 2017, 08:36

FNB business account

I have a personal ABSA account and transferred some money to my FNB business account. I did the online EFT on Sunday (4 days ago) and the money is still not in the account. I have been to both banks and both are just pointing fingers at each other. I have reviewed all payment details and everything is correct. I am clients of both banks but none seem willing to sort anything out. I cannot run my business if this money is not in my account and subsequently I am losing valuable business.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Nov 2017, 09:02
Official

Good Day Mr Mattalteern,

Thank you for your response.

Kindly be advised that Absa needs to assist you on this matter as they would need to log a missing payment on their side.

FNB can not investigate as the funds are coming from an ABSA bank account.

We apologise for the frustration caused.

Regards,

Hello Peter Team