FNB Business Account

I made an enquiry to open a business account on the 3rd June 2015, an FNB consultant called me and I made the application on the phone. At the end of the call it was concluded that the account was opened and that I will receive further communication for documents needed. I received the communication and submitted all the required documents and was informed that the documents were recieved and that I will receive communication within 3 working days. As an existing FNB customer I am registered for online banking, so when I access my FNB online banking account I can see that the business account has been linked to my account already. The issue is I do not have any documentation that make the account opening official, and also I do not have a card there for I am not sure whether that account is ready to be used for transactions. I have been following up trying to understand what the issue is with this account and have not yet managed to get a clear answer as to whether I will be recieving my card(s) and documentation. I would like to continue with FNB as a customer because personally banking with them has been a great experience so far. Please assist!!!