FNB Business Acc. FICA Update

For 10 days I have been getting emails and SMSes saying my Business Account will be FROZEN if I do not check and confirm my FICA details online. I have tried to do this several times this past week but the FNB system does not allow me to correct the wrong information about my business. I am a publisher (>30 years) but the FNB system says I'm in the Hairdressing / Funeral business (!). How did this change from Publishing to Hairdressing/Funerals actually happen in the FNB records? If the information is wrong, the FNB system says I must 'Dispute' the info and correct it. But there is no drop-down menu to allow me to change Hairdresser to Publisher. I get in a never-ending loop. So ... today I tried another route: the Online Chat. After explaining the problem the person said they would escalate my complaint to FNB FICA dept who would "contact me by email shortly". Nothing happened. So ... last option: phone the FICA helpdesk on ***. I wasted 25 mins of airtime waiting to speak to a consultant. I explained the problem to him, he said I must do it online (!). Eventually he said he'd "help me this time" to do it over the phone. But then he cut it all short when he said I'd failed the security questions -- which was nonsense since I gave all the correct answers. So now I'm forced to go stand in a long queue in the branch to try and change my profile from 'Hairdresser' back to Publisher? This is crazy. Total waste of time. I wonder if I am alone in having this kind of problem? Or are other people or businesses struggling to check their FICA information in the FNB system?