FNB Business - A Danger for Your Business

I opened my business cheque account (my 5th active business cheque account) with FNB via the call centre on Monday, 26 October 2020. I've submitted all the required documents as per the request to the application department within the same hour. The following Friday I received an email to request more documents (don't know why it was included in the first request). I sent it the same day. It is Friday, 6 November 2020 and I still cannot use the account. There is still a frozen hold on the account. My business cannot receive payments.

What is the plan here? Should I rather go to a different bank that actually needs business?