FNB BUSINESS *****

23 NOV @ 08:58AM - *** FNB BUSINESS ***** - PATHETIC After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB cannot even have the decency to answer emails or escalations via the banking app or even inside the branch. A person truly feels hopeless because there is not much one can do. Turnaround time is apparently 48-72 business hours, what a joke. NO FEEDBACK for months. Extremely frustrated.

FNB, it's been more than 48 hours with no feedback after my ''High Priority complaint as shown above" has been logged, After being patient for years, the matter has not been resolved, the case linked to the investigation pertaining to my account has been closed by the SAPS, yet I have no answers. ZERO COMMUNICATION as to what you might need additionally or the way forward. If any of the persons mentioned below could be so kind as to contact me. I will lodge a complaint daily on a public platform if needs be, until it reaches management and my issue is satisfactorily resolved. J. Volmink - Senior Risk Officer (Business *****) Claudia - Complaint Service Centre Consultant Manager Hilda- Complaint Service Centre Consultant