FNB Business *****

4th complaint and STILL matter not solved- PATHETIC - After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB once again does not respond to emails or escalations via the banking app or even inside the branch. Turnaround time is apparently 48-72 business hours, it's been another month, not even the team leaders seem to reply. Extremely frustrated. After being patient for years, the matter has not been resolved, the case linked to the investigation pertaining to my account has been closed by the SAPS and this had been confirmed, yet I have no answers. The communication as to what you might need additionally or the way forward is non existent. If any of the persons mentioned below could be so kind as to contact me. I will lodge as many complaints on a public platform as need be, until it reaches management and my issue is satisfactorily resolved seeing as mails are not answered as per turnaround times stated, or not at all. S. Malgas - Business ***** Team Leader, J. Volmink - Senior Risk Officer, Claudia - Complaint Service Centre Consultant Manager Hilda- Complaint Service Centre Consultant