Fnb bus booking ****mers

Today I bought a bus ticket from pmb to jhb

through the fnb app. So I waited for confirmation on my email and I never received. I decided to call them as the last time when this happened I got blamed and never received my thousand back. Within a hour i called so to inform them that I did not receive any notification. My calls when straight to voice mail. So I left a voice mailing telling them I need assistance. They decide to call after 12 mind you the bus was meant to depart at 11:35 and I couldn't go because there was no ticket. When I chat with them they say I must ask for my refund from cityliner. My question to them when u call these bus call center they request a reference number beig you ticket what will I say since I don't have one even if I had it too late now. Like these people are ******* straight I'm tired of being ****med by the so called reputable companies. They don't even account for their actions I'm missed shame