PM
Portia M
1 reviews | Active since Mar 2019
13 Mar 2019, 20:55
FNB bundled pricing option
I got an SMS that my account is now on a bundled pricing option. No one consulted me about this prior and when I utilized the secure chat to get answers, an explanation was not forthcoming. I asked what is the impact of this change (which I did not consent to) to my account, and my question was ignored. FNB cant just change things on my account without prior proper communication.
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FNB (First National Bank)'s replyOfficial
14 Mar 2019, 09:51 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply14 Mar 2019, 09:51
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)