FNB bunch ******

My name is Joseph Tsotetsi I'd num ********** 451085 and regrettably I took a temp loan with this bank through my cheque account. The temp loan double debited me and when I am requesting credit of one amount I am given the run around for almost three weeks now. Every time I call their useless contact centre I am met by *********** bunch who is very rude and yet they seem to have no idea what the hell to do. I have been calling every time I am getting the worst service. It is really no longer about the money as it is not a big amount but about the terrible service. I even spoke on Monday to someone by the name Ashley To been who is supposedly a supervisor who promised high and low to sort out the matter and get back to after I complained to her that nothing was done when I first logged the matter. She never called or emailed the next day as she said which tells me she took my details and chucked it in the nearest bin. Yesterday I called and spoke to Nkosinathi Moilanyane another so called team leader promising the same and obviously did the same as his colleague. I hope that their manager Raihan Nawaz know the type of people working under him are made of and just maybe this is how he runs his customer department. If this is the type of service that FNB prides is self with then I am speechless. Maybe this matter must go on social media and to the Ombudsman. Call me on the number ********** 271 or email me on **********