FNB bullying their clients!!

I am deeply disappointed with FNB with who I have been with for over 30 years. Since Nov 2023 I have been trying to close my accounts with FNB I owed approx. R22 000 on my credit card at that time and I had approx. R25 000 positive balance in my current account which they refused to transfer to pay off the credit care despite my many emails and telephone conversations.

On the 12 Jan 2024 I spoke to Felicity Douglas FNB Collections department on a call.

Felicity agreed on behalf of FNB collections to pay my full credit card debt off on the 12th Jan 2024 with the money in my Cheque account she agreed and said it will reflect by wed the next week. Then FNB never did what they promised. This call was recorded by FNB.

Today I discovered FNB bullying tactics as they have now RUINED my credit score by listing me with the credit bureau as in arrears with new overdue balance of R31 168 they have now accrued R9000 interest since Nov 2022 and are ruining my credit history. My current account which is still locked has a balance of R33000 which they refuse to use to pay my credit card.