FNB bullies and robs customer

There was a ********** activity on my card which FNB failed to pick up - however I was able to pick it up and block my card. I was required to submit a letter of dispute - which I was made aware through an email from Edward Motaung - ATM ***** Analyst on 06 December at 12:34 PM.

The mail said "Following the last communication sent to you regarding ********** activity on your credit card account, we have not received your Letter of Dispute."

1.) There was no previous mail sent to me as the statement above refers to 2.) The statement did nto specify by when I need to send the Letter of Dispute

I then received a mail from Edward again on 08 Sept 2017 at 12:16 PM stating that "Following the last communication regarding the ********** activity on your credit card account, we have still not received your Letter of Dispute and regret to inform you that your ***** case has been closed with no action taken on the ********** activity on your account."

My question is very simple - how are you closing the case without informing your customer that there is a time limit, if any, attached to sending the letter of dispute?

I did reply to your agent, Edward, 17 minutes later on the same day, to which I have not received any response!

I am not pleased that you are closing the case without any notification. The last communication received from FNB was for me to provide the documentation - there was no mention that the case will be closed if I dont respond to it by a certain timeline. This is you bullying me into closing the case and it is highly unappreciated.

I have had enough issues with FNB in a short space of time and will definitely be switching to another bank, all thanks to your bullish behaviour!

Completely unacceptable! Please do not use the excuse that its in your policy - as you have done a fantastic job in not informing your customer on the policy.

No regards to you what-so-ever