1 reviews | Active since Mar 2018
FNB BULLIES AND DON'T CARE ABOUT CUSTOMERS
I have a problem with FNB that is still not resolved instead I am still forced to keep the FNB cheaque account, I have stated that I want to cancel the cheaque account but I asked for us to reach an agreement on how to pay the overdraft . I have stated that I will pay the revolving loan in full, but you FNB is telling me I can't cancel the account and they told me that I'm forced to pay the revolving loan via the cheaque account even though I requested them to debit the revolving loan in my new ABSA cheaque account instead I'm told to transfer the money into the cheaque account. Now since you said I must keep the account and transfer the money, I've done that but all the money goes into the monthly fees and I don't have all that money, I've told you that I have financial crisis but you guys doesn't want to listen to my plea instead you harass me with legal steps. I think you guys are just bullies. I can't go on like this and your charges and interest are very high. I don't have money for all those monthly fees and charges. At the end of the day you won't receive the payment for the revolving loan because all the money goes into your bank charges.
Secondly you never responded on my plea of repaying the overdraft in lesser instalments since I've told you that I have financial problems. I feel like you guys are even worse than loan sharks. I can't keep on like this, if we don't come with an amicable solution to these issue then you guys wont get your money , ive stated that is not like I don't want to pay but I have asked for a better and affordable way for me to pay you but you just flatly refuse.
Good day Daniel,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good day Daniel,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
