DM
Daniel M

1 reviews | Active since Mar 2018

27 May 2018, 07:48

FNB BULLIES AND DON'T CARE ABOUT CUSTOMERS

I have a problem with FNB that is still not resolved instead I am still forced to keep the FNB cheaque account, I have stated that I want to cancel the cheaque account but I asked for us to reach an agreement on how to pay the overdraft . I have stated that I will pay the revolving loan in full, but you FNB is telling me I can't cancel the account and they told me that I'm forced to pay the revolving loan via the cheaque account even though I requested them to debit the revolving loan in my new ABSA cheaque account instead I'm told to transfer the money into the cheaque account. Now since you said I must keep the account and transfer the money, I've done that but all the money goes into the monthly fees and I don't have all that money, I've told you that I have financial crisis but you guys doesn't want to listen to my plea instead you harass me with legal steps. I think you guys are just bullies. I can't go on like this and your charges and interest are very high. I don't have money for all those monthly fees and charges. At the end of the day you won't receive the payment for the revolving loan because all the money goes into your bank charges.

Secondly you never responded on my plea of repaying the overdraft in lesser instalments since I've told you that I have financial problems. I feel like you guys are even worse than loan sharks. I can't keep on like this, if we don't come with an amicable solution to these issue then you guys wont get your money , ive stated that is not like I don't want to pay but I have asked for a better and affordable way for me to pay you but you just flatly refuse.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2018, 09:59
Official

Good day Daniel,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Premier Resolution Centre who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

DM
Daniel M's update28 May 2018, 14:37
Reviewer Update
Good day Mr Msibi, We acknowledge receipt of your complaint regarding your cheque account, overdraft and revolving loan account. In order to close your cheque account and revolving loan, you would need to settle both overdraft and revolving loan. Both credit facilities are FNB products and is not designed to be debited from any other account other than an FNB Account. The arrangement required from FNB will be declined, however you are more than welcome to contact our Credit & Risk Managers on ********** to see if they would consider your proposal. Please note, if the arrangement is declined, we are at not in a position to assist further on the case. Regards, Roe***a Davids This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the “About FNB + Legal” and “Legal Matters” links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. I have received this email today regarding my request. I don't know what to do anymore