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1 reviews | Active since May 2017

28 Mar 2022, 14:55

FNB buiness banking

Business has been really slow over the last couple of months and as a result my account was closed due to inactivity. I went to my branch on Tuesday 2nd of March 2022 to re-open my account and was told to talk to the business banking call center. On the 24th of March I received an email from the FNB permissions department from a consultant called Ishmael. I responded to him and since then have never received a reply. I called the business banking call center again this morning and they told me that they will escalate the matter and that I will have to wait on them to make contact with me via email again. I am receiving a payment on Wednesday 30 March and If my account is still closed then the payment will bounce. I am very dissatisfied and stressed as they have this " you just have to wait till we get around to it" attitude. can someone please make contact with me ASAP. Also try to log a complaint via the FNB internet banking website, but after I clicked on the submit button I received a message saying that this functionality is no longer available. That is why I have to complain on here.

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Replies (1)
's update29 Mar 2022, 12:29
Reviewer Update
Thank you for your reply, I received a bunch of emails from you telling me that someone will get back to me in 24-48 hours. If you actually read my complaint you would have known that this issue needs urgent attention because funds are being paid into my inactive account and will now probably bounce because someone at FNB is slacking and takes 5 days to respond to an email that he initially sent. The fact that its so difficult for you to receive a complaint and speak to the relevant persons at your organization and get them to action a email thread that they started is beyond me. I know I haven't been able to pay my monthly account fees and have a negative balance because of it and ultimately it lead to you closing my account, but its as if you guys are punishing me now and forcing me to wait. So your response means nothing to me because its not going to solve my problem. Bear in mind that its day 6 from when I started this process.