FNB Bugs in the online banking Experience. Clients literally paying the price.

My wife and i linked our FNB accounts to get the 1000 points ebucks and for her to get half the bank charges. they removed my wife without telling me, then called it a bug, said they going to fix it 2 days before end of month. did not fix it. i lost the 1000 points and the charged my wife more than double because they unlicked our accounts. good business plan on robbing your customers.