FNB brutal on small businesses with their never ending and complicated red tape

<p>I'm a small business owner and i have an account with FNB, my company is a start up and i depend on business from the government to survive. earlier this year i discovered that my business account was closed after loggin on to my online banking profile and seeing that my business account was no longer under my list of accounts. I then called FNB to find out and i was told that it was closed due to a long period of inactivity and i need to visit the branch to reopen it or apply for a new account. I failed to understand why i wasnt warned before the account was closed. i went to the branch at the Glen Mall on sa****ay the 7th of May with my business partner to try reopen the account as i was now getting business. We were assisted by a lovely lady who went beyond his call of duty to assist us and she told us that we need to settle the amount that was outstanding on the account. and we left and informed her that we wud return once we have all the required documents. I returned to the branch today aront 4:40pm and i was assited by a white lady who told me that i had to pay the outstanding amount on the account plus an extra 500 which she didnt explain what it was for and went further to explain to me thatthe next time i come it should be before 3pm. i walked out of the bank with a broken spirit. I fail to understand whyall this information is not disclosed to us when they call us to come open our accounts with them. now i'm awaiting payment from the government and FNB wants a lot of money from me which i dont have and they cant event open the account and wait for my payment to come through and then take their money from there. i'm stuck now and then we wonder why so many small businesses do not make it when the institutions who are supposed to be assiting us are pulling us further down with their red tape. please help</p>