FNB - BROWSER AND DEVISE / CARD NOT ACTIVATED OR RECEIVED

Have had issues on closing this account. Firstly i have tried many times to Verify my device and browser and still does not get it to work. Since i have changed this account to Premium banking i have never received a bank card and now i am getting told to go into a branch to close this account. This is not acceptable for i dont have time to go and stand and wait if something this small can take a few minutes to sort out over the phone. i need someone to verify this account and browser so that i can pay outstanding amount on card and close this account