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CV
Carl V

1 reviews | Active since Oct 2017

21 Nov 2017, 19:09

FNB BRIDGE OF A CREDIT AGREEMENT

FNB..... Worst service ever

No responsibility No accountability No integrity

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2017, 09:44
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

CV
Carl V's update22 Nov 2017, 19:10
Reviewer Update
Thank you for providing me with the correct info after multiple attemps for info & to get it corrected. Also it has taken me much time & effort not to talk about money to get a problem fixed that fnb caused. I would like to be compensated for my troubles as this was not my doing
CV
Carl V's update24 Nov 2017, 18:17
Reviewer Update
Are they still going to contact me?
CV
Carl V's update28 Nov 2017, 17:01
Reviewer Update
Nobody competent enough to assist me has contacted me since my last post. I think Facebook would be a great platform to discuss similar matters & unprofessional service by Financial Institutions. People need to be made aware this as I'm not the only one that has almost been a victem of poor administration.
CV
Carl V's update15 Jan 2018, 06:50
Reviewer Update
This case will now be made public and referred to the external banking ombudsman. Pathetic. Making me pay 12 months more than I have to. I am not at all satisfied. I am thinking of advising friends, colleagues and family to move their salaries and investments based on my experience. This has been ongoing since last year
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2018, 10:47
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint.

We sincerely apologize for the frustration and inconvenience caused.

Regards

Client Experience Team