FNB BREAKING MY HEART

I have had my FNB account for 20+ years, anybody ask me about FNB, I always say its top class, world class. But the experience I have had the last two weeks are leaving a sour taste in my mouth. I card payment went through my account; I queried it with FNB on the 28th of October. While they have people who assist rapidly, these are not the people who can fix the problem, they can only guide you to the next division. I have emailed, I have called, I have sat on the App for hours, only after being told the Banker was disconnected and a consultant will come back to me 24-48 hours, this later part I have had 4 time from the 28th of October. Not once has anybody gotten back to me! Not one time. I again tried following up this morning and the same thing happened - I have pages of screenshots I can show… again I have to wait for the consultant, and again they will get back to me 24-48hours. My Personal Bankers!