1 reviews | Active since Aug 2011
FNB branded cell phone
<p>How can we NOT help you?</p> <p> </p> <p>I read with much interest about FNB's new cell phone offering - what a joke!</p> <p> </p> <p>I am a client of the bank since around 1988, i.e 28 years give or take. Over the years I've had many accounts and still conduct:</p> <p>- A One Account</p> <p>- Credit Card</p> <p>- Personal loan</p> <p>- Notice Account</p> <p>- Will</p> <p>- FNB connect sim cards</p> <p>- E-bucks level 5 account</p> <p>- Even my wife and kids have accounts with you. </p> <p> </p> <p>Why on earth do I not qualify for the FNB branded, Conexis X1 phone despite all of this? What does it have to do with the fact that I have a One Account!? Surely you make money off me through this account?</p> <p> </p> <p>I'm not one to complain towards the bank as I always receive excellent service from my branch (York Street, George). But this is absolutely pathetic! I really do hope you will find a way to service a long standing customer.</p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
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Regards Complaints Resolution
Melinda Duvenhage
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
