FNB Branches give poor service

I received the most appalling service at both Sandton , and Melrose branches. I was served by Lufuno who tried to help but because my enquiry involved another signatory I was asked to go to another branch, specifically the Melrose branch. I found this to be very inconviniencing especially since I am at an FNB branch that should assist with this, if I am not mistaken. My issue with Melrose is that they didn't process our 2 hour application of an online facility for our business account and did not order a bank card for us like we asked them to. Our visit to Melrose bank (we were helped by Linda and Karabo) happened on the 5 January, it is now the 8 February and we discovered that nothing was done when we enquired at Sandton City branch. This was extremely frustrating as we could not make an urgent transaction at all because all our temporary cards had been deleted from the system and we could not do an ATM withdrawal to make a transaction. As a loyal FNB customer for 13 years, I was made to spend 2,5 hours at the Sandton branch by Lufuno and the service manager, Bongani could not be bothered by this, as he bluntly said that there is nothing that can be done, with no apology for my mishap/situation.