LR
Leigh-Ann Redelinghuys

1 reviews | Active since Feb 2017

08 Feb 2017, 10:58

FNB branches don't take BUSINESS CALLS from their customers!!!!!

<p>We're a small business wanting support from FNB Northgate. Don't believe we're asking for anything out of the ordinary as a customer. We visited the Northgate branch manager yesterday, Yabo Mzizi, wanting assistance to upload our business statements to Sage Pastel. Simple right - wrong! She gave us the incorrect information and when trying to call her our calls are transferred to the FNB Business Call Centre as branches dont take calls! How laughable is that! OK so the company doesn't want to speak to their customers so we tried their Call Centre who cannot assist us!!!!! In desperation I asked to speak to Dinesh the CEO and was placed on hold until the line went dead!!!! Not acceptable especially when they profess to be enablers to your business. FNB Business you're disenablers - got it!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 11:37
Official

Good day Ms. leigh-annr

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***